Frequently Asked Questions (FAQs)

About TagWell
  • A: TagWell is the #1 group activities app on the market! Join or Host in-person activities near you such as fitness, nutrition, beauty, recreation or enrichment. Host activities to earn money AND Join activities to share passions!
General Questions
  • A. 1. Download TagWell app on the Apple App Store or Android Google Play.
  • 2. Enter your first name, last name, email & password
  • 3. Click on Create Account
  • 4. To finish creating your account, you’ll need to verify your phone number.
  • A. 1. Go to Login page
  • 2. Click on Forgot Password.
  • 3. Follow the instructions sent via email.
  • A 1.Click on three bar icon on the bottom right corner and select settings.
  • 2.Click on change password.
  • 3.Type Current Password & New Password.
  • 4.Confirm New password & click Submit.
  • A. Refresh the app by closing it (swiping up) and re-opening it.
  • A. All Groups on the home page shows all the activities near you.
  • A. For You is all activities near you recommended based on your interests, age range, gender & Community.
  • A. 1. Click on Search icon on the bottom of the page.
  • 2. Type Activity Name/Host Name.
  • 3. Click Go or Browse by Interest from the given choices.
  • A. 1. Tap on the group to go to Group Page.
  • 2. Scroll down to Members card.
  • 3. Tap on the host name or image.

You can see profiles of all the member who have joined the group.

  • A. 1. Go to their profile
  • 2. Scroll down to Images card and click on +More.
  • A. Local Buzz is a section to post & chat with people with similar interests near you.
  • A. Local Buzz will be deleted after 30 days.
  • A. 1. Go to Buzz
  • 2. Click on green color Info Icon on top right corner of the Buzz Page.
  • A. Invites shows the invites that you have received from other groups.
  • A. 1. Click on Profile icon on the bottom of the screen
  • 2. Click on Edit on the top of the screen
  • 3. Click on More Edits to edit Name, Age Range, Gender, Community & Interests
  • 4. Click on Done
  • A. 1. Click on Profile icon on the bottom of the screen
  • 2. Click on Edit on top right corner of Profile page
  • 3. Tap on the image that you would like to change
  • 4. To add image from phone, click on Browse Photos, select photos and click OK
  • 5. To take a new picture, click on Take a Photo, take a picture and click on Use Photo.
  • A. 1. Go to the user’s profile
  • 2. Scroll down on the Profile page
  • 3. Click on Block This User
  • 4. Click on Yes on the dialogue box.
  • A. 1. Click on Three bar icon on the bottom right on the screen
  • 2. Click on Blocked Users
  • 3. Click on Unblock
  • 4. Click on Yes on the dialogue box.
  • A. 1. Click on floating Filter button on the bottom right of the page
  • 2. Select Groups to be filtered and click Apply.
  • A. Yes, you can send messages to past groups.
  • A. 1. Go to Group Page
  • 2. Click on Add Event to Calendar
  • A. From Home screen
  • 1. Tap on three dot icon on group card
  • 2. To share with your contacts, click on Share with Contacts
  • 3. To share with social media, click on Share with Social Media.

From Group Page

  1. Tap on three dot icon on top right corner of Group Page
  2. To share with your contacts, click on Share with Contacts
  3. To share with social media, click on Share with Social Media.
  • A. 1. Click on More icon on the bottom of the screen
  • 2. Click on Feedback
  • 3. Tap to write and click on Submit.
  • A. 1. Click on More icon on the bottom of the screen
  • 2. Click on Certifications
  • 3. Click on +Add on the top right corner of the screen
  • 4. Add Name of Institute, Certificate Title and Certificate #
  • 5. Click on Save.
  • A. It can take up to 30 days to verify your certification and receive badge for profile.
  • A. To speed up the process, please email any documentation for verification to support@TagWell.com.
  • A. 1. Click on Profile icon on the bottom of the screen.
  • 2. Scroll down to Images card and click on +Gallery
  • 3. Click on +Add
  • 4. To add image from phone, click on Browse Photos, select photos and click OK
  • 5. To take a new picture, click on Take a Photo, take a picture and click on Use Photo.
  • A. Announcement Board displays the announcements made by TagWell.
  • A. Yes – To change your search radius,
  • 1. Click on three line more icon on the bottom right corner on the screen.
  • 2. Click on Settings.
  • 3. Click on Change Default Search Radius
  • 4. Choose a radius from the drop down menu.
  • A. 1. Click on More icon on the bottom right corner on the screen.
  • 2. Click on Settings.
  • 3. Enter zip code in the Change Location (postal code) text box.
  • 4. Click on save.
  • A. 1. Click on More icon on the bottom right corner on the screen.
  • 2. Click on Settings.
  • 3. Check on Turn off Invites box
  • 4. Click on save.
  • A. 1. Click on More icon on the bottom right corner on the screen.
  • 2. Click on Settings.
  • 3. Check on Turn off Invites box
  • 4. Click on save.
  • A. Just login using your Username and Password to reactivate the account.
  • A. 1. Click on More icon on the bottom right corner on the screen.
  • 2. Click on Settings.
  • 3. Click on Change Phone Number
  • 4. Enter new number and click on Submit.
  • A. You can add up to 100 images.
Hosting an Activity Questions
  • A. 1. Click on Groups on the bottom of the screen.
  • 2. Click on Host an Activity on top of the screen
  • 3. Select your choices
  • 4. Click on Next as you move forward.
  • A. The capacity is as little as 3 people or as many as 200 people.
  • A. You can choose up to 3 interests for each session you host.
  • A. 1. Click on Groups on the bottom of the page
  • 2. Click on Created on My Groups page
  • 3. Click on Manage Group on the group that you would like to cancel
  • 4. Scroll to the bottom on Manage Group page and click on Cancel Group.
  • A. 1. Click on Groups on the bottom of the page
  • 2. Click on Created on My Groups page
  • 3. Click on Group Page on the group that you want to share
  • 4. Click on Share on top of the Group Page.
  • A. 1. Click on Groups icon on the bottom of the screen
  • 2. Click on Created
  • 3. Click on Manage Group
  • 4. Scroll down to Members card
  • 5. Click on Change Price
  • 6. Click on price drop down
  • 7. Select price and click on Done
  • A. 1. Click on Groups icon on the bottom of the screen
  • 2. Click on Created
  • 3. Click on Manage Group
  • 4. Scroll down to Members card
  • 5. Click on Change Price
  • 6. Choose your refund policy
  • 7. Click on Done
  • A. 1. Click on Groups on the bottom of the screen
  • 2. Click on Created
  • 3. Click on Manage Group
  • 4. Scroll down to Location
  • 5. Click on Edit
  • 6. When you choose a new place, click on Done.
  • A. All the members in the group will be notified.
  • A. Refresh the app by closing it (swiping up) and re-opening it.
  • A. Go to MY GROUPS page by tapping on MY GROUPS tab and then choose CREATED GROUPS. Refresh the app if necessary by closing it (swiping up) and re-opening it.
  • A. 1. Click on More icon on the bottom of the screen
  • 2. Click on Notifications
  • 3. Click on Someone Joined Group.
  • A. 1. Click on More icon on the bottom of the screen
  • 2. Click on Notifications
  • 3. Click on Someone Left Group.
  • A.1. Click on More icon on the bottom of the screen
  • 2. Click on Notifications
  • 3. Click on User Request to Join
  • A. Only the information that you supply such as description, city and zip code.

You can give exact location of the activity via message board to the members of the group.

Joining an Activity Questions
  • A. 1. For free activities, just click on Join Activity.
  • 2. For paid activities, Click on Join Activity and Pay by entering credit card details.
  • A. 1. Go to the Group Page
  • 2. Click on floating Message icon
  • 3. Type your message
  • 4. Click on Post.
  • A. Only people who have joined the group can send and receive messages.
  • A. 1. Click on three bar icon on the bottom of the screen
  • 2. Click on Messages.
  • A. 1. Click on three bar icon on the bottom of the screen
  • 2. Click on Notifications.
  • A. When the group is full, Join button will not be clickable.
  • A. 1. When the session is over, click on Groups icon on the bottom of the screen
  • 2. Go to Past Groups
  • 3. Click on Rate Activity on the group card
  • 4. Tap on star to rate
  • 5. Write a Review
  • 6. Click on Submit.
  • A. 1. Go to host’s profile
  • 2. Scroll down to reviews card
  • 3. Click on More Reviews
  • 4. You can see All Reviews with ratings and group names.
  • A. View host refund policy on each of the group’s page. Each host sets his/her own refund policy. Host can choose: no make-ups or host will offer make-up via group messaging. TagWell does not offer refunds.
  • A. Yes, you can get directions to location of session
  • 1. Tap on group to go to Group Page
  • 2. Click on Get Directions in location card.
  • A. 1. Tap on group to go to Group Page
  • 2. Click on More on the bottom of description card.
  • A. 1. Click on Groups icon on the bottom of the page
  • 2. Go to Joined on My Groups page.
  • A. 1. Click on More icon on the bottom of the screen
  • 2. Click on Notifications
  • 3. Click on You’re Invited.
  • A. 1. Click on More icon on the bottom of the screen
  • 2. Click on Notifications
  • 3. Click on Your Request is Accepted.
  • A. 1. Click on More icon on the bottom of the screen
  • 2. Click on Notifications
  • 3. Click on Change in your Group.
Transaction Questions
  • A. 1. Click on three bar icon on the bottom of the screen
  • 2. Click on Transactions.
  • A. 1. Click on More icon on the bottom of the page
  • 2. Click on Transactions
  • 3. Click on Overview icon on top right corner of the page.
  • A. 1. Click on Three bar icon on the bottom of the screen
  • 2. Click on Receivables Setup
  • 3. If you are using Bank Account, click on Edit.
  • 4. Enter the details and click on Save
OR,
  • 1. If you are using Paypal Account, click on Add
  • 2. Enter the details and click on Save
  • A. TagWell payment processing and crediting to your account takes an average of 7 business days.
  • You can pay using Credit card

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